Our privacy commitment. 

As member owned financial institutions, credit unions are committed to developing policies, procedures and service offerings that protect member privacy. 

Our commitment means we will protect your privacy and respect your right to have a say in how we collect, use and disclose  your personal information. We have procedures in place, which guide our employees in maintaining confidentiality.

We have designated a Privacy Officer who is accountable for our compliance with the principles of the code.

Identifying Purposes
When we ask you for personal information, we will identify the purposes for which it will be used or disclosed.

We require your knowledge and express or implied consent for the collection, use or disclosure of personal information.

Limiting Collection
The collection of personal information is limited to the purposes we have identified for you.

  • Limiting Use, Disclosure, and Retention
  • We will use or disclose your personal information only with your express or implied consent, or as required by law.
  • We will retain your information for only as long as necessary to fulfill identified purposes.

We will keep your information accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

We will protect your personal information with appropriate security safeguards.

We will make specific understandable information readily available to you about our personal information policies and practices.

Individual Access
When you request it, we will give you access to your personal information, how we use it, and whom we disclose it to. You are entitled to question its accuracy.

Challenging Compliance
You are entitled to question the Privacy Officer about our compliance with any of these principles.

The Credit Union Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal

For information, questions or concerns on credit union privacy issues, please contact:

Janaye Elkin
Privacy Officer
Bow Valley Credit Union
PO Box 876
Cochrane, AB
T4C 1A9

Phone: 403-932-4693
Fax: 403-932-9865
Email: privacy@bowvalleycu.com


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